Refund policy

1. Before buying, try it

We give 7 days of access to the full indicator without asking for a card. Use them: it is the honest way to find out whether it works for you, and it means almost nobody needs this page.

2. How to request a refund

Write to us at info@fundrbot.com from your account email, within 7 days after the purchase date, saying that you want the refund. You do not need a reason or a form.

3. What happens next

• We cancel your license and remove the indicator from your TradingView account. The product is no longer available to you.
• We refund the amount through the same method you paid with. We process it as soon as we receive your email; when the money appears in your account then depends on your bank or card issuer.
• Taxes charged are refunded together with the amount. Fees your bank charges you for the transaction do not depend on us.

4. If the product fails, the deadline does not matter

The 7 days are our own commercial promise for changing your mind. It is separate from and in addition to your legal right: under the Consumer Protection and Defense Code (Law No. 29571), what we sell you must work as we describe it for the entire term of your license.

If at any time the product does not deliver what was promised and we cannot fix it, you are entitled to repair, replacement or a refund, even if the 7 days have passed. That right is not lost or waived by accepting these terms.

5. What it does not cover

• Trading losses. The refund returns what you paid for the tool, never the money lost trading with it. Read the risk notice.
• Third-party services. Your TradingView subscription, your broker or your prop firm are contracted separately and are not charged by us.
• Accounts suspended for breach. Sharing, reselling or extracting the indicator leads to removal of access without a refund.
• Chained refunds. We refund one purchase per person; if you buy the same product again after a refund, that second purchase is no longer covered by the 7 days.

6. Renewals

Our licenses are one-time payments and do not renew automatically, so there is no surprise charge of the kind that usually prompts these requests. Each renewal you make is a new purchase and opens its own 7-day period.

7. If you are not satisfied with our answer

You can put it on record in our Complaints Book (Libro de Reclamaciones), which we answer within a maximum of 15 business days, and go to INDECOPI if we still do not reach an agreement.